Voxta – The speech automation company

Finalist - Mayor of London Resilience Fund
What we do
Winner - NASSCOM AI for GOOD Initiative
Voxta - AI For GOOD Top Social Impactor
What we do
Voxta conversational cloud: intelligent voice assistants for 24/7 customer service
Voice assistants for conversational commerce, FAQ's and employee eng
What we do
'Voxta conversational cloud : Intelligent voice assistants enabling conversations with customers
Voice assistants to survey, inform and interact
What we do

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Clients & Partners

'It was a great experience using Voxta voice survey platform to run customer feedback surveys across India. The Voxta voice platform is economic as well as a very effective and efficient way to conduct mass scale surveys, in a few weeks, in multiple languages’

– Aariz Qureshi
Vice President – Karvy Insights
``Dettol used the Voxta speech recognition ...for the Swachh Bharath campaign. ….Dettol was able to get users to engage and interact with the brand, ..and give their opinions, by simply 'talking ' on the phone. It was certainly an interesting and rewarding experience for our consumers and Dettol.``

– Ankur Sharma
Head of E Commerce , Reckitt Benckiser
``Voxta speech recognition solution…. We consider it an effective tool for reaching millions of candidates in short timescales``

– Dr Swapna Poti
Principal NSDC (National Skill Development Corporation)
``We worked with Voxta on a campaign targeted at parents to promote our competitive assessments in Hyderabad. We were impressed by their timely, professional and targeted approach ...allowed us to achieve 21% pick-up rate and a click-rate of 64% from the customers who picked up and fell within our target segment``

– Sowmya Velayudham
Director, Business Development, Gray Matters India

Products

Voice assistants for call centers & mobile apps

Voxta intelligent voice assistants deliver 24/7 customer service for call centres and mobile apps. Engage customers and cut wait times and clicks. These are easy to integrate into client API’s, and available in English and Indian languages.

Call centre solutions

Voxta intelligent voice assistants support customers 24/7. Increase call centre capacity, automate FAQ’s, cut wait times and costs. Filter cases passed to customer service agents.

Voice Commerce

Voice-based discovery and purchase, for e-commerce services or products. Answer FAQ's about your refund policy. Cut clicks by 30%, and take customers directly to purchases.

Surveys and Voice forms

Easy to use voice surveys and forms. Voice is the quickest way to do a cSat survey, get an opinion, run a poll, or run a verification survey.

INFORMATION, MARKETING & FAQ'S

For companies looking to inform, market or generate qualified leads. Answer FAQ's about products and identify customers for callbacks.

English teaching voicebot

A virtual English teaching assistant, to help users learn and assess their spoken English, using Voxta speech recognition.

EMPLOYEE ENGAGEMENT

Voice assistants engage employees with company culture, inform employees about leave, pensions, benefits or Covid-19 health & safety policies

Technology

Latest AI and machine learning technology

Our platform uses the latest AI & machine learning algorithms, allied with human direction, to rapidly learn from mistakes and improve

Speech Recognition

Voxta has built proprietary speech recognition engines, in English and a variety of Indian languages. We can also build custom engines for unique scenarios, using client and other data sets. Our pre-built engines are oriented towards voice agents. These can also be used to support speech analytics in call centres.

Voice bot platform across multiple channels

We have a configurable voice bot platform, which allows us to build new bots within a few weeks. Our bots are multi-channel and can give and take input from multiple channels at the same time. Users have the choice of using the mechanism they find easiest!

Our bots do four main things:

extract meaning from the text outputted by speech recognition engines
manage the conversation with the end user, and all components
connect with client APIs to get and input structured data
give responses back to the user, across multiple channels - text, image and voice

We have off-the-shelf voice bots for buying, information and lead generation, ready to go! Our bots easily integrate with client API’s.

Text to speech - TTS

Text to speech engines convert text into audio. These are being developed in English and Indian languages. These enable voice delivery of information for voice interactions, and very useful for communicating dynamic information such as train timings.

Jobbr - Distributed Data platform

Data is the lifeblood of our machine learning based products. Jobbr, our distributed data platform, enables rapid collection and annotation of data sets for specific requirements. Data can be collected across the globe from thousands in different languages and accents, using our custom mobile app.

Through Jobbr we can manage hundreds of contractors in multiple locations, to annotate data. Contractors are hired for each project for specific skills, such as fluency in a particular language or to increase capacity for rapid processing.

Transliteration Keyboard

Our transliteration keyboard allows users to type in English, and convert the text to an Indian language of their choice. Simple, and easy to use.

Transliteration Keyboard

Our transliteration keyboard allows users to type in English, and convert the text to an Indian language of their choice. Simple, and easy to use.

SECTORS

Banking & Financial Services

Voxta voice assistants plug into banking or insurance app’s or websites, for an easy voice experience. Enable voice for banking transactions, or for FAQ's on banking or insurance products. Provide 24/7 customer service with voice assistants for call centres.

E-Commerce

Voxta voice assistants link to e-Commerce website API’s, and enable buying through voice. Customer service voice assistants provide 24/7 cover for queries and are customised to deliver enhanced accuracy in each domain.

Telecom

Voxta personal assistants in English and Indian languages help mobile users get the benefit of digital, through voice. General queries, bookings and phone commands can all be voice-enabled.

Information & governance

Reduce call centre costs by 35%, provide 24/7 information. Voxta multilingual voice assistants can give information, survey opinions or answer FAQ's about governance or civic issues.

Travel

Minimise screen clicks, and enable faster transactions! Voxta voice assistants help answer customers FAQ's or book tickets for buses, trains or planes.

About Us

Voxta is a global speech technology company founded by serial entrepreneurs, with international experience. Based in London and Hyderabad, the company is on a mission to give voice to India, and then the world. Voxta has a partnership with IDIAP, the world’s leading speech research institute, based out of Switzerland. Voxta has been selected for the British government’s Global Entrepreneurship Programme, backed by the British Department for International Trade. Voxta has also won the Nasscom AI for Good award, for our information voice bots.

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